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New Year’s Celebrations in London – Top 5 things to do

Is there a better place to see the New Year in than our wonderful capital? Whether you’re a fully-fledged Londoner or just visiting for the festivities, there’s something for everyone.

1. New Year’s Eve Fireworks

London is famous for its spectacular New Year’s Eve firework display, at the Coca-Cola London Eye. You can purchase tickets for the display here, you do not want to miss this event!

If you fancy seeing the fireworks in style, the New Year’s Eve cruises would be ideal for you! You get to view the magnificent display from the River Thames, where you can really feel the elemental excitement of the night. The cruises are some of the most popular events of the New Year calendar, don’t miss out, book your tickets here.

2. Dinner with a view at OXO Tower Restaurant, Bar and Brasserie

Start the New Year at the height of sophistication, after indulging at OXO Tower Restaurant, Bar and Brasserie. Guests can enjoy spectacular views of London’s famous skyline, whilst enjoying a glass of wine at the bar or tucking into the best seasonal food Britain has to offer. The perfect place to enjoy the new year with loved ones. Make sure you book a table to enjoy this culinary experience.

3. I Love the 80s vs 90s NYE Party at Bloomsbury Bowling Lanes, Basement of Tavistock Hotel

The most coveted 80s vs 90s party is taking over the ultimate retro venue, Bloomsbury Bowling Lanes. The perfect nostalgic event to take you into 2019, with top DJ’s playing the best 80s and 90s pop, guilty pleasures, hip-hop and more! Get your tickets for the event of the year here.

4. West End Show

Why not celebrate the New Year at one of the West End’s amazing productions? Whether it’s the family favourite Aladdin or hilariously provocative The Book of Mormon, there’s something for everyone. Make sure that you book your tickets here, New Year’s Eve won’t be quiet.

5. New Year’s Day Parade

If you’re feeling fresh after seeing the New Year in, why not visit London’s New Year’s Day Parade? The event runs from Piccadilly at 12pm and ends at Parliament Street.

More than 10,000 acrobats, marching bands and gigantic balloons, pass through the parade route, representing the London boroughs and different countries. The parade attracts around 600,000 spectators, and it is free! So why would you want to miss such a fantastic experience?

HIRING – Customer Relations Manager

Position: Customer Relations Manager
The Keen Group prides itself on delivering great service, we aim to give our clients the best possible experience so that they not only become regular customers but our best advert. We are currently looking for an experienced Customer relations manager to join our busy team and play an important role in developing our Customer Services Department.  You will be  dealing with Customer feedback and queries efficiently and to build and maintain great Customer relations.

 

Job Description:
To manage a team of three customer service agents and to ensure that all customer complaints and queries are thoroughly investigated and resolved effectively and efficiently in line with our quality control procedures.

To aim to maintain great customer relations with cash, account and credit card customers

 Responsible to: The Managing Director

 Salary: £31,000 – £35,000 P/A

 Hours: Monday – Friday 09.00 – 18.00

 Duration: Permanent

 Main Duties:

§  To be proactive in developing customer feedback, to analyse the information gathered and translate that in to ways of improving our service standard.

§  Process Credit Notes

  • Nurturing new clients whilst maintaining positive relations with existing clients
  • Handling customer complaints in an effective and efficient manner via email telephone and occasionally face to face.
  • Recording and analysing customer feedback to improve services.
  • Arranging mystery shoppers to identify and resolve hidden service delivery failures.
  • Developing initiatives and schemes to encourage ongoing customer loyalty
  • Liaising with the appropriate departments to resolve identified service delivery problems
  • Any other duties within the exigency of the role.

 

Skills & Experience:

  • Strong communication and interpersonal skills both written and verbal
  • Organisational Skills
  • A strong working background in delivering exceptional Customer Service.
  • Working knowledge of Cordic software
  • Call centre experience
  • Industry related experience

 

Advantages:

  • Experience managing teams

·         Knowledge of TPH/TFL compliance regulations

If you are interested in the role please upload your C.V



Best things to do in London in the winter

Best things to do in London in the winter

There is always so much to do in London and it certainly doesn’t go into hibernation during the winter. So, get your thick coat, woolly hat and snug scarf on and get out there! Here are some of the best things you can do this winter in London…

1. Winter Wonderland

Make your way to Hyde Park from 23rd November for Winter Wonderland! There is so much to do there, including ice skating, rides, shows, shops, restaurants, bars and so much more. Chances are you might see a famous face or two as well so keep your eyes peeled. Nothing is more likely to get you in the Christmas Spirit.

2. Museums

There are absolutely loads of museums all across London that can shelter you from the cold and even better, most are free! Some of the most interesting include the Tate Modern, the Natural History Museum, the Science Museum and the British Museum. London is one of the world’s capitals of culture, so make sure you make time to visit some of these brilliant museums.

3. Ice skating

Winter means one thing – ice skating! Get into the festive spirit by heading to Somerset House during the day for a fun skate, or later in the evening come along and see some big names take to the decks whilst you try not to fall over!

4. Christmas Markets

Cold weather and dark evenings mean only one thing – Christmas is coming! There are loads of awesome Christmas Markets all over London, where you can grab a bargain or simply enjoy a wander with a hot chocolate. Don’t let the weather stop you either – Barbican and Leadenhall markets are both undercover.

5. Parks

Winter shouldn’t stop you visiting London’s beautiful parks. Wrap up warm and kick your way through the fallen leaves and see what the quieter parts of the city offers. There are loads of parks you can wander around – Hyde Park, The Regent’s Park, Kensington Gardens, Kew Gardens and so many more.

There is so much more to do in London this winter. If you’re a Harry Potter fan, check out the studio tour. If you’re a sports fan, there are numerous grounds you can visit including Wembley, Wimbledon and Lords. If they’re not your thing, shopping in London comes alive during the winter! The heart of London’s shopping is of course Oxford Street, but don’t forget about Regent Street, Covent Garden and Bond Street, which all have an array of shops to suit all budgets and tastes. With so much to do, winter in London will always impress!

The Keen Group offering private hire cars in london

TOP 4 THINGS TO DO IN LONDON IN SEPTEMBER

Whether you’re a fully-fledged Londoner or you’re just making a flying visit to the capital, there are a whole host of events going on in September that are quite simply too good for you to miss. Not only will we keep you updated with the top events so you’re all clued up, we’ll also take you there ourselves!

So, what can you expect from the big smoke next month?

1. Movies on the River

Where? Aldgate

When? Now until the 8th September 2018

Imagine being able to kick-back, relax, and watch your favourite movie under the stars while cruising along the Thames? The dream? Well now you can. London’s first ever Thames cinema has arrived!

This runs Tue-Sat every week and the boat boards at Tower Pier at 8pm!

2. London Fashion Week Festival

Where? Temple

When? 20th-24th September 2018

If you’ve got a passion for fashion this is right up your street. Come and see designer collections from over 150 luxury brands and listen to talks from designers so you can be in the know for the next season’s trends.!

3. Tower of London Food Festival

Where? Tower of London

When? 7th-9th September 2018

If you’re a foodie, you will love this one! This fest will see artisan producers, chefs, and culinary experts coming together to give you one fantastic experience. While there you can take part in gin and cocktail masterclasses,

decorate cakes and watch a demonstration from the famous Michael Roux Jr. Sound good, right?

4. Buckingham Palace Summer Opening

Where? St. James’ Park

When? Until 30th September 2018

We’ve put this one in for you as it’s your last chance to have a good nose around the Queen’s state! Wander through the amazing rooms while on the tour and catch a glimpse into what royal life is really like!

beautiful flowers background for wedding scene

MAY you all have a fantastic month!

May has arrived (ALREADY!?) and we can’t wait for what’s in store for us in the capital. Summer is firmly on the horizon, we’re seeing sunnier spells, and dining alfresco will become the norm before we know it! From dazzlingly colourful flower shows through to huge sporting events, we’ve listed the top five occasions to look out for over the next month:

ROYAL WEDDING

Celebrate the wedding of the year as Prince Harry marries the gorgeous Meghan Markle at Windsor Castle on May 19th. Citywide, we will be treated to royal-themed afternoon teas, tours and events to commemorate what promises to be a truly remarkable occasion.

CHELSEA FLOWER SHOW

The prestigious RHS Chelsea Flower Show returns between the 22nd and 26th of May! Although the show will sell out, floral-themed events in and around the Chelsea area will be offering special afternoon teas and unique menus in honour of the show.

OPEN AIR THEATRE

This month you have the pleasure of watching a spectacular play… IN THE SUN! In Regent’s Park Open Air Theatre and Shakespeare’s Globe, we’re truly blessed with two of the UK’s biggest and best open-air theatre’s right here in the capital.

CHELSEA GO FOR FA CUP GLORY

On Saturday our ladies go head-to-head with London rivals Arsenal in a game which could see Emma Hayes’ team make history by winning the trophy for the first time! A couple of weeks later, on the 19th of May, Antonio Conte’s men face up to ex-Chelsea boss Jose Mourinho and his Manchester United charges looking to secure their EIGHT FA Cup title.

LONDON WINE WEEK

The seven-day festival returns once again this month with fabulous events occurring each day of the week between the 14th and 20th of May! From pop-up wine bars to al fresco parties and over 125 of the VERY BEST wine bars offering tasty ‘sip & snack’ cuisine for Festival Pass holders, it’d be a POUR decision not to secure your wristband ASAP!

friends celebrating st patricks day with drinks in a bar

SPRING IS COMING

Now that the after effects from ‘The Beast from The East’ are waning away, it’s time to shrug that snow off our shoulders and remember that there is SO much to look forward to in London as we head into Spring!

From super-fun annual events and boxing bouts through to epic live concerts and heavyweight sports clashes, we’ve rounded up the top 3 occasions below, so you don’t have to miss out on ANY of the fun next month!

 

1. Bradley ‘Super’ Skeete Returns to the Ring!

After what seems like an age, our sponsored British Boxing Champ Bradley Skeete gets the chance to lace up his gloves again when he takes to Bilbao to fight for the vacant European Title.

Heavy-hitting Spaniard Lejaragga Kerman will provide tough opposition, but we’re excited to see Bradley bring that European Belt back home to the UK come the end of April! Go on, Brad!

 

2. St. Patrick’s Day Celebrations Commence

From the annual Paddy’s Day Festival in Trafalgar Square through to the super-colourful, flamboyant parade down Piccadilly, you lucky Londoners can enjoy the very best Irish foods and drink as much Guinness as you see fit!

Rowdy singalongs and fast-paced dancing comes as standard, and it’s time for us to show our Irish friends that we too know how to throw a party!

 

3. Easter Weekend

Get the full family into the Easter spirit by taking a leisurely walk through one of the many fabulous nature reserves London has to offer and see if you can spot some super-cute Spring arrivals!

Or if you’ve got a bit of a sweet tooth, join the hunt for Lindt chocolate bunnies at Hampton Court Palace from March 26th!

London view serviced by Keen Group

New Year in London

Christmas has been and gone, and we’re gearing up for a super-busy period in the run up to 2018! From dazzling light shows through to some of the music industry’s biggest stars, we’re blessed with a whole host of events to look forward to in the capital! And to make things that little bit easier, we’ve listed our top three events to look forward to in the New Year.

1) A return to the ring for Bradley Super Skeete

We are hugely proud to be the current British Welterweight Champion’s main sponsors, and we’re excited to see what 2018 has in store. After securing the Lord Lonsdale belt outright against Dale Evans at the Copper Box Arena earlier this year, Bradley wants to throw his name in World Title contention as he returns to action on Frank Warren’s first card of 2018. Best of luck, Bradley – we’re all behind you!

2) White Hart Lane reopens

Whether you’re a football fan or not, the reopening of the new White Hart Lane Stadium is set to bring about terrific levels of tourism to the capital. As well as hosting high-flying Tottenham’s home games, the new multi-seater build will also be used as a London base for NFL action.

3) Foo Fighters rock it out at London Stadium

Not just once, but Dave Grohl and his men will take to the London Stadium stage TWICE in back-to-back shows on Friday 22nd and Saturday 23rd June. The global superstars will play an extensive set featuring fan-favourite hits and new rock anthems from their acclaimed 2017 album ‘Concrete and Gold’.